Returns and Exchanges

Happy returns

We guarantee the quality of all our jewelry and want you to be satisfied with every purchase. But no one is perfect. If any item in your order doesn’t meet your or our high quality standards, return it and we’ll replace it or refund your purchase price within 30 days of your order.

How to return your items:

  1. Email us at customerservice@joandjoanne.com to get a Return Authorization Number, which is required for all returns. This helps us process your return and identify any problems so that we can correct them on future orders.
  2. Return any defective items back to us along with a copy of your original invoice in the original packaging

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PLEASE NOTE:

  • Returns must be made within 20 days of the order date on your invoice. UPS and USPS have an outstanding delivery record, but if you do not receive your order on time, please contact us immediately. Any missing merchandise claims must be made within 10 days of the invoice date.
  • We reserve the right to charge a 15% restocking fee for any return that does not follow these guidelines.